All items are inspected prior to packaging and delivery, but if for any reason you would like to return goods you may do so within 14 days from the date of receipt of the goods. Your statutory rights as a consumer are not affected.
At Middleton Wood we value our customers, so your satisfaction is our priority and our aim is for you to be totally satisfied with your purchase
Any item returned to us must not show any signs of being worn or damaged and must not be contaminated by odours (e.g. perfume) or staining (e.g. deodorant, or make-up), be in the original condition with security tags, etc intact and attached.
Goods must be returned at your own cost and you are responsible for ensuring that the goods are received by Middleton Wood and being able to demonstrate this.
Your purchase will contain a copy invoice. Please return this invoice annotated with the following information:-
- The reason for returning the goods
- Your name, address, telephone contact number and e-mail address
- Your account details
If you don't have your copy invoice, list the item number(s) on a piece of paper with your reason for returning, together with your name, address, telephone contact number, e-mail address and personal account number and enclose it with the goods.
Please allow up to 14 days for the credited refund.
If the goods are returned outside the 14 day period or without the requested information, then, at our sole discretion, we may decide to accept this return, but we then reserve the
We right to make a charge to cover our costs in processing the late return.
Orders for the following items cannot be cancelled or returned unless faulty;-
- Bespoke and customised or personalised items
- Items which have been sealed for health or hygiene reasons once unsealed..
If the reason for the return is a defective product then we will aim to resolve the problem by repairing the item, providing a suitable replacement, or a part / full refund of the original purchase price including postage and packaging (return fee). Please contact us to arrange for the return of defective items.
This return fee will not exceed the original delivery charge.
We will commit to amicably resolving any matters concerning returned goods to the satisfaction of both parties.
Post / Courier
We are not liable for loss of goods which you have sent in the post or by courier, but not received by Middleton Wood. You will only be able to claim against the delivery provider in the event you can produce a certificate of posting, with a unique reference number, which should be quoted in the event of a query.
It is a condition precedent of any refund from us that it can be shown that the goods were signed for by Middleton Wood. We also strongly recommend that you take up postal insurance, covering the total value of the goods. If you are returning goods that have been paid for by credit or debit card, the refund will be made directly to your card. Your statutory rights remain unaffected by this policy.
Returns on Product Promotions
Return of items bought through a special promotional offer, has to include all items bought within that offer. If not, we reserve the right not to issue a full refund and charge the full price for any item that you retain.
- Post To: 2 Chapel Court, Hospital Street, Nantwich, Cheshire, CW5 5RP.
- Telephone To: 07979155460